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Pairing my quest 2 when i have a quest 1

MiggsAK47
Level 2

I just got my quest 2 and I already have a quest 1. It shows up on the app but when I try to pair it says the is already an oculus device on the account. I factory reset my quest 1 thinking it would disconnect it but it still wouldn't let me pair. I've tried about everything. Anyone no what to do?

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey Miggs,

 

Most of the time the system should let you set-up fine. Are you receiving any error messages or codes? What part of setup are you unable to proceed past? Feel free to drop pictures of your screen below.

 

Also while it may not be an exact fix, try this article here and see if you are able to remove additional accounts from the device: Click Here