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Paring issue with mobile device

SamuelXR
Level 2

Hi, 

    We bought an oculus quest 2 device, We cannot able to pair the device and link cable is getting recognized after a minute, after recognized we can able to enter into the link option - Loading black screen. Please kindly provide the solutions. We have tried many way but we cannot able to fix the issues. 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hi! We'd love to work with you to get Link running properly on your headset. Please send us a PM or click HERE to submit a support ticket, and we'll get this straightened out.