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Please help - Oculus Link

John_Wickey
Level 2

I have the Oculus Quest 2, and I am not able to afford the official link cable. I got a third-party cable (https://www.amazon.ae/KIWI-design-Oculus-Accessories-Meters/dp/B0948S7CZP/ref=sr_1_4?dchild=1&keywor...), but that didn't work. I got a different cable (https://www.amazon.ae/AkoaDa-Booster-Transfer-Charging-Headset/dp/B08L98BKV8/ref=sr_1_5?dchild=1&key...), but now that didn't work. I suspect it is a problem with my PC (specs: AMD 500 series graphics card, 32GB RAM), and have tried multiple different USB 3.0 ports. Charging works, and SideQuest installs things instantly compared to my old charging cable. Could someone please help me with this?

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey, John!

 

Thanks for reaching out to us. It's unfortunate to hear about your unideal Oculus Link experience. Your issue is important to us, and we want to make this right. Let's work on this together, so that we can get you back in the game ASAP. 

 

What we would like you to do is try the following troubleshooting steps to see if they help to resolve your issue.

 

  1. Disconnect the Link cable at both ends.
  2. Make sure that you are using either the official Oculus Link Cable or the recommended third-party Anker USB 3.0 cable, and not your charging cable.
  3. Navigate the PC Oculus app to Settings > General > OS version.
  4. In the Oculus app, navigate to Library > Updates and install the latest dev updates.
  5. If you have the Public Test Channel beta enabled, disable it. Note that PTC support varies based on the latest software patches and may be supported in the future.
  6. On your Quest, navigate your menu to Settings > See all > About > Version.
  7. If necessary, Update your Quest OS to the latest version. It must be 11.00 or higher.
  8. Make sure that your Quest software and your PC software have matching version numbers, or else they may not be compatible.
  9. Power cycle your Oculus Quest (turn it off and on again).
  10. Reboot the Oculus Software by navigating the menu to Settings > Beta > Restart Oculus.
  11. Reconnect the Link cable.

You should hopefully see a prompt on the PC software to Add Quest as a device, as well as a pop-up to Enable Link to your connected headset. If you don't see these prompts or have any other problems, try the following:

  1. Log off and on to the PC Oculus software.
  2. Try searching your Oculus Quest settings for the "Enable Link" option.
  3. If you see a screen asking you to Allow access to data, choose the Deny option.

If these steps don't resolve your issue, please submit a support ticket at https://support.oculus.com/articles/contact-us/contact-us/index-contact-us/, and one of our Oculus Support Agents will be happy to assist you with this problem. 

 

Please let us know if you need any help with any other issues. We would be happy to help out in any ways that we can. 

 

Thank you for being a valued Oculus customer, and we hope to see you in VR again soon!