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Primary account not working

Level 2

So I don’t know if anyone has had this issue as well but my primary account is not working like it won’t show me the games I bought or anything. I am connected to the internet because when I go on the secondary account in which I game share with my primary account, I’m able to see and play all the games I bought on my primary account. So long story short my primary account nun will run on it or anything but secondary account I can play all the games.