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Problem with multi account

KatoSan87
Level 3

Hello there,

my husband bought the oculus quest 2 a while ago and we are happy with it.

Yesterday we got the update with multi account and I merged my facebook account with the oculus account to make a second user on the device.

But when I login into my account only the background with the sky appears and I cannot do anything. Even the menus aren't there.

I tried to reconnect my account and restart the device. The main account works fine btw. 

1 ACCEPTED SOLUTION

Accepted Solutions

KatoSan87
Level 3

Thanks for the answers. The problem was a privacy setting on facebook. ;D

View solution in original post

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello @KatoSan87 If you haven't already please open a support ticket with us here and we will be happy to assist you. Thanks!

SoloLobogams007
Level 2

Try this this issue also happened to me. Delete the 2nd account, then create it again.  When you run the 2nd account for the first time, at Guardian boundary when they ask you about the "Confirming the Floor Leveling" push the "Reset" button. and then continue on following the setup till you reach the mean screen. I hope this helped, I had this same issue you have and this was what resolved it for me. Do not shut the Oculus down in the middle of the setup. I think that is what causes to not load right. 

KatoSan87
Level 3

Thanks for the answers. The problem was a privacy setting on facebook. ;D

View solution in original post