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Quest 2 Boot Loop

Saiule
Level 2

Boots to initial setup, input WiFi, watch intro video, update screen appears and then the device pops up a restart window and counts down from 10 to 1.
-Purchased yesterday and exchanged today, same issue on both.

-Manually shutdown.

-Allowed battery to die.

-Factory reset, multiple times.

-Tried the face sensor block/unblock.

Sometimes when it comes up from a restart it just restarts again with only the restart window appearing.

2 REPLIES 2

TheAntiSocializer
Oculus Support
Oculus Support

@Saiule I think at this point your best bet would be to reach out to the support team since you've done about everything. 

 

You could also connect via link cable to the Oculus Home PC app to see if that does anything.

Kernfest
Level 2

I have the same problem. I also tried everything you say.