I've had my Quest 2 and the Elite Strap for just under 2 months. I got the Elite Strap specifically from Currys/PC World online in the Quest 2 Elite Strap bundle and the Elite Strap had a crack on it within the first month, I thought it was nothing due to the size of the crack until just today it ended up breaking. I didn't overtighten it for my head whatsoever and I was wondering if it was possible to get a replacement Elite Strap.
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I also had this problem with mine, I contacted the customer service and they clearly said that the Elite strap has a 2 years warranty so
You will need to :
Submit a request: https://tickets.oculusvr.com/hc/en-us/requests/new
"Please choose a request type below" : Oculus Products and Components
"I need help with" : Headset : Other Headset Issue
Product : Quest 2 : Elite Strap (with or without battery, depends which one you have)
"Part/Headset Serial Number" You will find the serial numbers on the part of the headset and also the part of the elite strap where you clip them together
Fill in the other informations, you can add a picture of the broken elite strap for proof, and they will normally send you a mail which will show you the return procedure for an exchange 🙂