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Quest 2 + Link cable always disconnecting !!!

lake100
Level 2
Honnesty, im starting to be a little bit angry.
I had a Rift S and decided to get Quest 2 with link cable (100 euros...no comment, im a bird....)
My Quest + link cable 2 is on a USB C port.
Im doing racing sim and i never can get an entire session.
After couple of minutes, Quest 2 disconnecting and ask reconnecting..
Sometimes its totally stuck...

Not only in games, its like the Quest was disconnected then reconnect....

I saw many people getting this issue.

Im starting to have regrets buying Quest 2....

Is there any solutions ?

Intel : I9 9900K
Ram : 32 gb
GPU : Nvidia RTX 2080

11 REPLIES 11

Chappie8824
Level 4
You are more than likely on Build 25 of the Oculus App. A lot of people are experiencing unusable situations with Link on Build 25 and no way to go back to Build 23. You will have to wait out a software fix is my guess.

Bozzaspad
Level 3
Factory reset resolved these issues for me

Howie_Doodat
Level 7
Plenty of us are not having these issues with v25, and these posts have been made daily for over a year, so to immediately chalk it up to v25 and stop trying would be kind of insane. 

ronbok
Level 2
I have the same issue, also starting 2 or 3 days ago. Now it is completely unusable. Every few minutes it disconnects. Very annoying.

Paul_LondonLad
Level 4
I recommend using the 'Oculus Log Gather' to report issues encountered with the device.
I only found about this included tool a few days ago while I have encountered issues. I am am going to assume that this will reach the relevant QA & Development teams for investigation and resolution far faster than our posts on here. 

You'll find the relevant here (your installation path may vary if not the default install)
Located: "C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe"

Once run, set the Collection date period, and check the full logs and auto submit check-boxes, and finally complete the field explaining your issue.

I'm hoping that the more reports that are received in this manner is noticed and any priorities are changed to resolve any identified issues.

George_nsh
Level 3
i have the same issue in the last few days 

Aikidom666
Level 3

Had same issue since one month, past week ive change my computer, it never happens

ZehRicardo
Level 2

On a very simmilar system here... (9700k + 32Gb + 2080 Super + Aorus Z390 Pro Wifi) and have the exact same issue...
I'm starting to feel like an idiot for paying £90 for a "premium" cable and having this issues.

jesse.brophy
Level 3

I had an issue with my link cable start after v25.  Another post suggested - go to TaskManager/Details/Rightclick on OVRServer_x64.exe and set it to real-time.  This resolved my disconnect issue.  Your mileage may vary but I hope it helps you.