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Quest 2 - No Command

Level 2

I just got my Oculus Quest 2 today. I took it out of the box and turned it on and started the initial setup. I got to the initial updates part and it said I could set it down. So I set it down on my table and when I came back to it, it was a black screen with an android and “No Command.” I’ve tried to factory reset it, but anytime I do it won’t turn fully on. I don’t know what to do and I’m very mad that I can’t use it when I just bought it. Please help.