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Quest 2 Quill Theater will not work!!

Level 2

We bought our quest in April and haven’t had any bad things to say about it. I watched videos with the Quill symbol on them and loved it. Now, when I try to click on a video to watch it shows the store icon and opens the window where it wants me to start Quill. So I click start. Store symbol with some dots and it wants me to start Quill again so I click start for the second time and then store icon and dots and then I’m back on the main menu. It will just loop on like that forever. I don’t know how to fix it. Any suggestions would be amazing cause I’m about to pull my hair out. There is no tethering and no computers involved. Just the standalone headset. Thanks.