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Quest 2 Stuck on Looking For Headset

Level 2
I have  an iphone and it is stuck looking for headset

Oculus Community Manager
Oculus Community Manager
Hi there! Please make sure that the device you're using to connect to the Quest 2 is fully up to date and that you've got Bluetooth enabled and are connecting to the same WiFi network that your phone is connected to. Should the issue persist, please click here to submit a ticket and we'll be happy to help!

Level 2
Same problem. Further details - Bluetooth is enabled on my phone, but the headset does not come up in the list. Also, unclear where to connect to same wifi; also unclear where to input the code I see in the headset. I've submitted a ticket, but according to many users, those aren't responded to very quickly.