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Quest 2 controller not detected

I have fully charged batteries, controller are not turning on when power button on headset is powered on. The controllers used to power on with the headset simultaneously. Hellllllppppp!!!!😔

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, thanks for bringing this to our attention. We understand how frustrating this is and would like to help you figure this out. 

 

If you're having trouble connecting or pairing your Oculus Touch controllers, try any of the following:

 

Press any button to wake the controller while using Oculus Quest 2 or Quest.

While you have your headset on, press and hold the Oculus button to reorient the controller.

Remove the battery and place it back into your Oculus Touch controller.

Unpair and re-pair your controllers:

 

To unpair your controllers:

  1. Open the Oculus app on your phone.
  2. Tap Devices in the bottom menu.
  3. Tap the Oculus Quest headset you currently have paired.
  4. Tap Controllers, then tap the controller that you want to unpair.
  5. Tap Unpair Controller.

To re-pair your controllers:

  1. Open the Oculus app on your phone.
  2. Tap Devices in the bottom menu.
  3. Tap the Oculus Quest headset you currently have paired.
  4. Tap Controllers, then tap the controller that you want to unpair.
  5. Press and hold oculus icon and  buttons on your right controller or  and  on your left controller until the controller LED blinks and then lights up to finalize the pairing.

If you continue experiencing issues pairing or connecting your Oculus Quest controllers please submit a support ticket here.