07-09-2022 12:23 AM - edited 07-09-2022 12:35 AM
One day, it happened when I put a slightly charged Quest 2 on my head after it was out of charge. Quest 2 doesn't track my head and doesn't connect to the controller. Once every 4 seconds, the tracking and controller will be temporarily normal, but will return soon.
I rebooted many times. I also initialized it. I reinserted the Oculus Touch battery. I fully charged Quest 2 once and then restarted. Still nothing changes. Only the power button, volume button, and IPD adjustment respond with a lag.
The animation that appears first on the initial setting screen is working normally.
I use Quest2 in Japan. I have been using it for only 6 months.
Please tell me how to fix it.
07-09-2022 05:28 AM
I contacted support and requested a new controller. However with some time I figured out that it fixed its self so sadly not sure a definite answer on how to fix it but maybe this helps some???
07-09-2022 07:20 AM
Hi there! We'd love to help you get your controller tracking back to normal. Please send us a private message or visit our support site HERE. Thanks!