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Referral has disappeared

Mahoganegnog
Level 2

I activated my Quest 2 yesterday and I wasn’t sure whether or not the referral code my friend sent me had worked. I asked him and the referral isn’t showing up for him on the Oculus app. Is there another way to confirm the referral is working and we will receive the credit?

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey there. It can take up to a week to verify the information in the back end for the credit to turn up in your account. If its been about a week and you still don't see credit, please reach out and we'd be happy to look into and sort this out for you!

Hi, we never ended up receiving our referral credit. It also isn’t showing up in either of our referral logs. How do we remedy this?

Hey again! Thank you so much for providing us with this update. We'd be glad to look into those missing credits. 

 

In order to do so, feel free to PM us with the directions right below! 

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message.

 

We'll see you on the other side!