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Sports Scramble question

Rokaydu
Level 2

Every time I go to the sports scramble game it starts me at the very begging of the intro. How do I continue my games? I have rewards that I’m unable to get because it tells me I’m a new player to the game. Is this normal? If so, I think I will have to request my money back. I have reach out to sport scramble support with no response. Please help! Thanks

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