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Stuck on boot after update

Level 3

I want to turn my oculus on after using it last night perfectly when I turned it on it powers up it went to a screen within arrow inside of a computer chip minute goes to a black screen within oh and stays there forever I contacted support they walked me through a factory reset same thing happens waiting to hear back but by reading the reports online it's not looking very good and I am looking To see who else is dealing with this problem.