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Stuck on the pairing screen can't proceed to WiFi set up

Anonymous
Not applicable
I've been stuck on the pairing screen for 6 days now I can't get to the Wi-Fi set up it's says my headset is already attached to my account yet it's not letting me proceed 
2 REPLIES 2

Anonymous
Not applicable
pairing screen? Are you going through your phone, if so you need bluetooth on

Anonymous
Not applicable
It's on