01-04-2020 05:49 AM
12-29-2020 06:50 AM
01-04-2021 09:43 AM
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01-21-2021 08:38 AM
04-09-2021 07:18 AM - edited 04-09-2021 07:18 AM
I have had similar issues as above, connection issues and such. On my PC I have a GTX 970 ( min spec for oculus ) and I have a PCI-E USB3.0 adapter card. This card has a USB-C port so I can connect directly. The behavior I get is such. When I plug in the Link Cable ( official oculus ) the head set will prompt with "Accept Device" and then 1 second later disappear, back to Home, then 1 second later prompt again. It will keep doing this as long as it's connected. I was able to use a shorter USB 2.0 cable to get the initial connection, but the sustained USB3.0 was not working.
I have a support ticket open with Oculus support and we did lots of logging and updates and reinstallation of software to rule out various things. Ultimately none of it fixed the issue. As of 4 days ago I had an RMA number ( return to manufacturer code ) and sent it off next-day-air to Oculus support on their dime. I haven't heard anything from them since that last UPS delivery label was printed and sent off.
I'm unsure if it will be a credit or a replacement, but as of today no news. I'm hopeful they will do right by this situation. I supposed the easiest is for them to credit and just let me get Virtual Desktop which I have heard is pretty good, just not quite the speed of the USB3.0 would be.
06-10-2021 08:10 AM
Hi,
The fix for me was to disable the Air Link option in the headset.
Hope this helps.
08-15-2021 04:50 AM
We've purchased Oculus Quest 2 with usb link cable and tried it for multiple days. Usb link connection has bad connectivity and there is nothing user can do about it. We've decided to return whole product back to store.
To Oculus company - would it be possible to fix this issue permanently by designing better connectivity connection between Oculus Quest 2 and usb link cable ?
My son at the moment is searching for alternatives, like DecaGear - but I suspect it's not yet released and no guarantee that it will be better.
I would prefer to have Oculus Quest 2 fixed and released - I would re-buy newer fixed version.