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The black paper to be pulled broke

ronakjain883
Level 2

Hi - I just got an oculus quest 2. Was about to start it but the black paper that needs to be pulled for your controller to connect with ur headset broke. The other half of the paper is still stuck in the controller. Does anyone have any idea on how can I pull that piece of paper?

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey ronakjain883, 

 

While we are super excited that you have joined the Quest family, hearing about your controller mishap is something that we would want to investigate further with you. If you could come chat with us or submit a support ticket that way we can find a solution together. 

Just remove the battery cover, take out the battery and remove the left-over piece of the pull tab. All it does is go between the battery and controller for transit.