I was experiencing trouble where tracking was lost multiple times.
Solved! Go to Solution.
Yeah, Oculus arranged a courier to collect the failed unit.
After a few days of waiting, they shipped me a new replacement of the same model.
Of course I am a little annoyed after finding out they discontinued this model and the base is now the 128GB.
So far the replacement has been working as expected.
I have not used it that much, the excitement has worn off a bit.
This is know as an hardware issue that screwed up the sensors.
This happened to my Oculus Quest 2nd Gen (Quest 2)
There is no fix to this at all at this moment. (9/19/2021)
There are multiple reasons why this might of happened to you.
(1) You dropped your headset and might of caused the sensors to be messed up.
(2) Might of got damaged during shipping. (not unless if you bought it from an offline retailer)
If you bought it from another retailer you might need insurance to exchange for a new one.
BestBuy can provide you with the same storage size with no additonal fees.
Sorry this happened to you ThunderTone. (From, 2019/2018 User)