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Tracking quest 2

OldSkoolLife
Level 2

Since 10/30, my headset refuses to accept any guardian.  It continues to flash in and out of the tracking error, and back to 'create guardian.'  It will let me set the floor level, but not draw the boundaries.  I can set up a stationary one, but it flashes back it to unable to track.  All lenses are clean, and new batteries in the handsets.  

 

From reading on the forums, it appears others have had this and needed replacement headsets.  This was bought new inn August.

 

Thanks

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello OldSkoolLife! Let's troubleshoot your Guardian issues and get your headset back to working order ASAP. Here are some things you can try:

  • Make sure the lighting in your play space isn't too bright or too dark.
  • Make sure your headset is charged.
  • Try another room and see if Guardian works.
  • Reboot your headset and try setting the Guardian again.
  • As a last resort, factory reset your headset and try setting the Guardian.

If you need additional help past this, feel free to drop us a PM or click HERE to submit a support ticket. Thanks!

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello! Just checking back in and wanted to see if your issue was resolved.