cancel
Showing results for 
Search instead for 
Did you mean: 

Two factor Authentication

2fa issues for a month. I cannot log into my account due to a new phone number. The sms code goes to my old phone number. I couldn’t even get into this forum, I had to create a new account. I have sent numerous emails without ONE response. A support ticket (2715391) has been created for you, A support ticket (2727898) has been created for you, A support ticket (2751301) has been created for you, A support ticket (2780658) has been created for you, A support ticket (2806621) has been created for you, A support ticket (2806634) has been created for you, A support ticket (2813289) has been created for you, A support ticket (2817332) has been created for you, A support ticket (2822713) has been created for you, A support ticket (2835722) has been created for you, A support ticket (2843285) has been created for you, A support ticket (2850975) has been created for you, A support ticket (2861084) has been created for you, A support ticket (2865904) has been created for you. “We aim to respond to your request within 2 business days”.          

Not one response. Can someone tell me if there is even a support team ? I have a quest one and two that my son uses with hundreds of dollars in games. The devices are useless until my new phone number is imputed into oculus. Facebook does have my correct number. Maybe the Attorney General or BBB can help at some point . I do have the option for a recovery code but I have no idea where to find that . I never created one but do have the Best Buy order number . I am almost out of options here. Where the heck do people go if they need help ?

4 REPLIES 4

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey again, we responded to your other post pertaining to this issue but I wanted to reach out to you again here now that we've got ticket numbers. Checking the status of your case, I see that the last agent that emailed you on Wednesday mentioned that your ticket was being reviewed by the Facebook account team. We do apologize for the delay, but I do see that your original ticket remains open and active.

 

I know that the wait can be frustrating, but we ask that you refrain from creating any further tickets about this issue from here on out, as it can actually slow down further reviews of your case due to the constant updates to the original active ticket that we need to make to keep everything in order so that communications aren't missed between us. When further details are made available, you will hear from the Facebook account team.

I have not heard anything yet from Facebook.    I just need my new phone number added to the oculus account, Facebook has the correct number, I thought these accounts were linked ? It’s been over a month now without access and over 25 emails for help. Why is this so difficult? 

Still no response from Facebook. I am not sure why oculus support cannot handle entering a new phone number. Facebook has the correct phone number but my oculus device uses the oculus account and still has my old phone number, the sms code for 2fa goes to my old number. I have two devices and hundreds of dollars in games that cannot be used for OVER a month now. This is beyond ridiculous.

Still no response from facebook. It will be two months coming up without any help resetting my new phone number to receive the sms code for two factor authentication. I have two devices with hundreds of dollars in games from oculus any much more from steam. I will start to put more tickets in, I have over 25 in now. I was told that too many may prolong things, well I waited a few weeks after the first ticket and that still got no response so I’m thinking that is nothing but bull. I am at the end of the rope here and will hit the reddit circuit soon with this complaint. I basically had my money stolen by Facebook and Oculus and I am beyond pissed.