10-03-2022 01:14 PM
Don't know what to do. I've tried multiple cards and even tried to add my paypal, but nothing will stick. Every time, it gives me the same error saying it can't add my payment method. Getting annoyed and really would like a solution or to receive a message from oculous themselves.
Solved! Go to Solution.
10-06-2022 07:07 PM
My solution was to set a call back time on their support page. They called and I told them the issue. They got it fixed the next day. Pretty quick fix that way, but a truly unnecessary problem
10-03-2022 02:21 PM
I am having the same issue. Went to update my card information and it won't accept the information.
10-03-2022 07:12 PM
Just set up his Oculus 2 and went to purchase games. But all 3 credit cards and PayPal declined “ Unable to add payment method” super annoyed!
10-05-2022 01:07 PM - edited 10-05-2022 01:10 PM
Hey @bat.cheeks,
I saw in another thread that this method worked for them.
If you go into the headset and try to purchase a game, it'll ask you to enter a payment method.
You have to enter it in this format. (01/2025) You needed to include the entire year.
Can you try that method and tell us if it works for you?
10-06-2022 07:07 PM
My solution was to set a call back time on their support page. They called and I told them the issue. They got it fixed the next day. Pretty quick fix that way, but a truly unnecessary problem
10-06-2022 07:07 PM
Didn’t work
10-09-2022 02:13 PM
Hey there, @bat.cheeks!
We see you're having some issues when trying to add a payment method. We defintiely don't want this interfering with your VR time! Let's work together and get this taken care of! We have some troubleshooting steps for you to try. Oh and please note:
With that said, kindly attempt the following:
As well we've seen some members of our community resolve this predicament by, when the app asks for your cards expiration date, entering the full four digit year and two digit month along with the 2 digit day (Example: xx/xx/xxxx):
10-10-2022 03:25 PM
Hey again, @bat.cheeks!
We wanted to follow up and see if you were able to resolve your payment issue or if you may need a helping hand in the matter.
We look forward to hearing back from you.