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Unable to load content whit the usb c cable

nahuel25pfilms
Honored Guest

Hello!! I want to load a video to a oculus quest 2, but when I plug it using the Usb C cable it does not show up in my computer. How can I fix it? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

 

Hello, @nahuel25pfilms. We hope you are having a great day! We notice you're having difficulty transferring videos from your computer to your headset. We understand how inconvenient and time-consuming it can be. But don't worry; we'll have you transferring videos in no time.

 

To start could you try the following Steps below:

 

  • Check your USB settings on your PC.
  • Try a different USB-C cable.
  • Try a different USB port.

If the steps mentioned above don't work, you can also try some additional steps here.  Please let us know if the steps were helpful.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again! We just wanted to check back in with you. Did the above steps help solve the issue, or did you still need assistance? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!