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Update froze my oculus

Level 3

Every since the latest update this past Saturday, my Oculus which is only a month old, will not go beyond the Logo Screen. The O fades in and out, and I’ve rebooted it several times, factory reset it, and it still will not go past the logo screen. It will not pair for me to access the app as well. Oculus has been a pain for 3 days about emailing me a return slip, so they can give me a new one. This sucks.