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Updating of games not finishing or resetting

Laymedowngentle
Level 2

Hey guys first time using any sort of forum but I have an issue so let me explain

 

I have the star wars vr on my oculus and bought the update (last call) and I have tried updating the game and it keeps going to 281mbs then resets and says its installing then it just goes back to having the blue icon saying update again I tried updating the oculus software and found it needed done so I continued to do so and now it still won't load but all my other apps that needed (updated, loaded etc) were all done... So what should I do or is there a way to fix it just p****ed off cuz I spent £7.99 for nothing as I can't use it thanks for the help

 

(I have also submitted a complaint to oculus) thanks!! 

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi there, as we read through your post we would like to ask if you have attempted to uninstall, reinstall your game? 

 

We want to provide you with the correct steps to ensure this has helped you.

 

Let's try: 

  • Uninstalling the game
  • Power your device off then power it back up 
  • After that then please reinstall the game.

Please reach back out here and let us know how this troubleshooting step has helped.


@OculusSupport wrote:

Hi there, as we read through your post we would like to ask if you have attempted to uninstall, reinstall your game? 

 

We want to provide you with the correct steps to ensure this has helped you.

 

Let's try: 

  • Uninstalling the game
  • Power your device off then power it back up 
  • After that then please reinstall the game.

Please reach back out here and let us know how this troubleshooting step has helped.


I have tried this and it has not worked it won't let me install the game at all now how am I ment to fix this or what do I have to do now?? It does the exact same thing loads for about 15 seconds then cancels/freezes then stops