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Usb 2 working but not 3

Halblo
Level 2

Hi i had this problem widh my old pc to (same cable)

i  got a usb 3.2 cable and when i put it into usb 3 slot i get accsess data but not link.

and som time ago i was able to "start" link but just had 3 dot loading screen forever.

thank you in advance

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey, Halblo! Thank you for bringing this to our attention. This definitely shouldn't be the case. You should be able to connect with a 3.0 USB or higher. We like to take a deeper look into this so we can get you back to playing PCVR as soon as possible! 

 

Use these steps to collect your logs. We recommend you submit a support ticket with your logs. One of our specialists will be happy to take a deeper look and provide a solution.