cancel
Showing results for 
Search instead for 
Did you mean: 

Weird right lens issue

doyle871
Level 2

So just the other day I noticed when using my Quest 2 that the right side is acting up. So imagine you are wearing your Quest and the left side edge is round as normal but the right is either straight or even curves inward at times. It's very strange. I only noticed this after the last update I had so I'm not sure if it's a software or hardware issue.

 

Any one else had this and fixed it?

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there Doyle871, thanks for reaching out. We'd love to look into your issue so you can have fun in the VR world with no distractions! Is there any way you can provide a picture of what's going on so we can better understand what we're dealing with?

 

Furthermore, we have some questions that will help us identify what the root of the issue can be:

  • Is the issue appearing as lines on the lens when it happens?
  • Are you seeing any unnatural colors on the lens?
  • Does the issue seem to be physical or part of the display?

Furthermore these basic troubleshooting steps may help solve the issue:

  • Hold the power button for 30 seconds
  • Release the power button
  • Restart the Device
  • If no option to Restart the device shows up, please press the power button again 

We look forward to hearing back from you on this!

doyle871
Level 2

Sorry not great at MS Paint but this is the best I can do.

https://imgur.com/a/E0NqAa4

 

No lines.

No unnatural colours.

Not sure if it's physical at times I feel it could be the lens have moved and are having more reflections.

 

Have tried rebooting didn't change anything. I love this device so hoping for an answer it's an amazing device that I have loved since I bought it just want that original experience back.