I'm just a bit curious what others have experienced for a turnaround time on getting a replacement Elite strap. I finally had my strap, that was pre-ordered, bite the dust. So I put in a warranty request.
I'm asked for what I guess is the norm: Proof of purchase, a picture of the break, user name for the Oculus account, where I want the shipping label emailed to, serial number on the strap or the serial number of my Quest 2.
After supplying that info the next day I get a message saying that they have the information and they need to "investigate further".
Two days later I get an email saying that I should get a shipping label in about 3 business days. Then after they get the broken strap (who knows how long it will take to get to them) a replacement will be sent out about 5 business days later.
So I'm looking at one week down just exchanging emails. I'll get a shipping label sometime next week. Oculus will get my broken strap sometime in week number 3 and they will ship my replacement sometime in week number 4.
Is this normal? I could see if they were sending it outside of the U.S. But I'm in Iowa for goodness sake.