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can i get a replacement controller for the Quest 2

MrKingboss7422
Level 2

I accidentally Broke my left quest controller and I don't know if I can get a replacement i have a warranty

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey there, MrKingboss7422! We understand the controllers are an important part of the experience and we'd love to help out! 

 

To gain some further insight, could you please answer the following:

 

  • Would this be Physical Damage to the controller?
    • If so, we suggest you reach out to the support team through here for further review.
    • If not, please see below!
  • When did you first notice this?
  • Could you elaborate on the sort of issues the controller would be having? (Tracking loss, does not pair, joystick drift, etc.)

 

We look forward to hearing your updates! 

OculusSupport
Community Manager
Community Manager

Hey there! Just reaching out to see if you were still having issues with your broken controller! If you were, we'd love to help out if we could get some more information on what exactly is broken about the controller. It could be something that we can help troubleshoot if it's a simple tracking problem or a drifting problem!

my controller drifts and the tracking is off