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charging quest 2

JamminJimmie
Level 2

was playing and felt my ear getting hot.  I had origional cord and adapter plugged in,.  I reached to my ear while headset was still on and felt a burning sensation on my finger, reacting I grabbed the headset offf my head, and it had a hole in it where you plug your c type adapter into the headset  you can tell the plug is detached from the board.  please help

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, JamminJimmie, we take health and safety very seriously at Oculus. We see that you are reporting discomfort from heat on your headset.

 

We advise you to discontinue use of your device, and submit a support ticket using this link. Please provide details, such as photos of the hole in the device.

 

We're here to help!