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connection to headset

cheesecake1
Level 2

all of a sudden my phone can not find my headset. I have tried everything from reinstalling the app, to reseting rebooting phone, turning off headset, turning off bluetooth...nothing finds the headset. The internet is connected...help!!

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there, cheesecake1, we see that you are having issues pairing your headset to your Oculus app on your phone. We understand how this is frustrating, given that you have exhausted all troubleshooting steps, to no avail. Rest assured, we are here to help!

 

Since you have provided what troubleshooting steps you have taken, please go ahead and submit a ticket, either through chat or email. Provide these same details you have provided here, and one of our agents can assist you further!