05-01-2022 12:16 AM
hi ,
ive recently purchased quest 2 and it keeps saying you have a hardware issue and cant use vr.
i have the anker cable but also the original oculus cable with attachment from usb c to usb3 as i dont have
usb c on my pc. ive a ryzen 7 with 2060 super and 32g memory.
i mainly play dcs which crashed every time before completing start up and i managed to play Arizona sunshine
once before hardware issue came up. ive tried using airlink but same issue arrises. any help is appreciated.
05-01-2022 12:17 AM
meant to add ive had rift s for two years with no issues until cable got squished hence the upgrade to quest 2
05-02-2022 02:20 PM
Let's get you back in VR, friend! We appreciate you providing us all of the information listed above. So our team of experts can look into your device hardware error message issue more in-depth we'll be needing your Oculus Logs.
To get Oculus Logs:
Once complete, please send the zip file to our support team with further details about your situation. They'd be more than happy to help guide you towards a solution.