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green-ish yellow-ish blob on my oculus quest 2

puffylam
Level 2

so I've had my Oculus for about 6 months now and have no issues besides now. my oculus has a green-ish yellow-ish blob and I'm not sure how it happened I didn't bring it outside and didn't drop it. after the new update came it was there and I've restarted it and it disappears when the screen is off but when the screen is there on any application or game or the home screen it's there. so I'm not sure what to do can someone help or if anyone has this issue. also, my oculus is under normal warranty so I'm not sure if that covers a repair for it. 

2 REPLIES 2

TomCgcmfc
Level 16

Contact Oculus support and include a pic of this.  They may be able to help you.  I guess you could also try to do a factory reset (using your phone app worked best for me) and see if this helps.  Good luck mate and cheers.

9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi @puffylam, please contact Oculus support here so we can look into your options. Thanks!