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i can not update oculus quest 2

attroopatt
Level 2

hello i buy 128GB oculus quest 2 from amazon when i start setup quest2 after connecting to wifi oculus quest 2 dont start update and stay in "0%"(donot use the internet) iam in Iran and Facebook.com is filltered

1.whats the problem?

2.what can i do?

thanks

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, we understand your Quest 2 is having some difficulties running the initial updates. We have some troubleshooting steps we would like for you to try:

 

  1. If you haven't already, plug your Quest 2 in with the charger that came in the box.
  2. Wait at least 30 minutes, or until the device is sufficiently charged.
  3. Your updates should resume automatically while your headset is plugged in and charging.
  4. If the updates don't resume within 1 hour, please reboot your headset.

If you're still having trouble after trying the steps above, please contact Oculus Support.