10-26-2021 09:06 PM
both should be on same update i have c to c cable problem having it only showing as quest 2 out side of the quest 2 sortware i even went broungt c too a cable no due i need help please a fix would be great im on a laptop
10-27-2021 08:56 AM
Hello King, are you using an official cable or a third-party one? also, you can check the compatibility of the PC here. Make sure to also update your graphic cards and after that please go ahead and try the following trouble shooting steps . If after trying this, you are still facing problems with your link cable please get in contact with our oculus support team so we can look into more available options.
10-30-2021 11:39 AM
USING BOTH official cable AND THRID PARTY GOT ONE OFF EBAY USB C TOO USB A MY SPECSDevice name LAPTOP-RPI4Q2BS
Processor Intel(R) Pentium(R) Silver N5030 CPU @ 1.10GHz 1.10 GHz
Installed RAM 4.00 GB (3.82 GB usable)
Device ID 4C74BA73-648E-43CD-97C8-4032187AB991
Product ID 00356-02366-48107-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display