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my oculus link cable is not working

jack.mccabe.902
Level 2

what happens is that I can plug it in but it does not act like a link cable it acts like a charging cable it does not bring any pop up menus when I'm in the oculus headset 

 

thank you for helping me

 

~jack

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey Jack, we would love to assist you on this matter. To ensure we provide you with the most accurate troubleshooting steps we would like to ask the following:

 

  • How long has this matter occurred?
  • Are you using the included charging cable or the official Oculus Link cable?
  • Is your Oculus software up to date on both your PC and your Quest?
  • would you provide us with the specs of your hardware on your computer?

We are also going to provide you with a link that contains great information regarding the Oculus Link cable.


Please reach back out, if you require any further assistance.

Ozzbik
Level 3

Also, turn off Airlink. (if on)