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my oculus quest 1 black screen on startup

Cassieboy
Honored Guest

So a while ago  I factory reset my oculus quest. When I started it I saw the oculus logo and then nothing happened. I followed the installation instructions on my phone from the oculus app to set it up but I could not connect the controllers because the headset was not finding them while the controllers were blinking. btw when I turned on the headset I would see the oculus logo and then it turned black and after a while it plays the afk sound, like it is not detecting my head, I cleaned the head sensor but it still does that. so I think there Is something wrong with the software? Does anyone know a fix?

I tried a lot of things but it just doesnt work

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey! Thanks for taking the time to troubleshoot this issue. We'd like to continue helping you out! Please click here to submit a ticket. Thanks!

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