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oculus link cable not working

Level 2

Hello, so I am currently trying to connect my oculus quest 2 using the Insignia link cable chord and it is not working. I have a windows 10 or 11 laptop and I have the oculus app but unfortunately the cable chord wont connect. My laptop it is saying that the chord connected malfunctioned so I've made sure that everything was up to date and it was. I also tried restarting my devices many times. so I might take back the cable chord but I was sure it would work because when I went to Best Buy the chord was in the same area as the oculus quest two. I do hope it works because the chord was $80. any ideas on how I can fix this problem?


Level 2

same thing happening to me like is it charging and not conncting cuz thats whats happing to mine