cancel
Showing results for 
Search instead for 
Did you mean: 

oculus link cable not working

gdubbb21
Level 2

I have the oculus link cable it was working fine up until a week ago, it does not connect at all, ive tried everything in restarting, disabling enabling drivers, reinstalling oculus , it does not give power anymore, the usb C on my motherboard works fine, just the cable is not working.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey gdubbb21, 

 

While we can assist in troubleshoot many things involving the Oculus, the Link Cable is one of those where we need extra information we won't be able to collect here.

 

If you could please collect the logs from the computer you've been using and send them to us in a support ticket

 

Here are the instructions on how to collect the logs. 

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
  7. Attach the newly created zip file to your support response.

We look forward to helping you get back into VR.