I've never been able to use Prime video. When I first got Quest I did play. Some movies but it was acting up really bad. But I ain't played in a while and decided to jump on VR again. I went to Prime video and of course it don't play at all and it did this one. Other time I tried to go back and play it. I mean like I'm two totally different time frames. I'll be honest too. Amazon is not on my good list. He constantly or screw me over.