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quest 2 not connecting

Level 2

My computer shows that the quest 2 is connected via usb-c however the oculus app doesnt show that its connected. Ive tried using air link as well but as soon as i enable it on the oculus app, the app just restarts itself. im completely unable to connect my quest 2 to my pc. Note- while the usb-c cable is plugged in, it shows on my computer as being connected and the quest 2 headset is charging as well.


Community Manager
Community Manager

Hey there, have you also allowed access within your headset for your Quest 2 and PC to connect? If you have and the issue continues to persist, click here to submit a ticket so we can help. Thanks!

Level 2

Counterintuitively, you have to deny & close all access requests in the headset - then go to 'Settings' and click on the 'Link' box, and that will make a successful connection.  Thats what worked for me anyway...