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tracking lost issue

scopus321
Level 5

hey i dunno if this is a bug with new update or something but ever since updating my quest 2 recently whenever i connect it to a computer than disconnect it, when i put the headset on i get tracking lost image that moves with my head movement, once in a while even a black screen or bunch of crazy colors. pressing buttons on my controller doesnt help. I solve the issue by restarting the device, which is very annoying. thoughts?

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, Scopus! We're sorry to hear you're experiencing this issue. Tracking issues like this must slow down the process when all we want to do it join our friends in VR, and we'd find it annoying too. hopefully some of the troubleshooting steps we've attached below will work for your situation!

If none of these troubleshooting steps solve the issue at hand feel free to submit a support ticket here (https://ocul.us/ContactSupport) or send us a PM here (Please click here

https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the

community first to send us a private message.) We hope to hear back from you soon.