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won't detect face but detect finger when held against sensor

chiefvevo
Level 2

My quest 2 doesn't turn on when I have the headset on, I didn't know the problem so I tried to place my finger on the sensor and it turns on. I figured that my sensor is broken but it works fine before and I never touched it until today where I updated it. So slims down to the problem lays in the software, maybe there is a setting to set how far can the sensor detect your face? My quest has been working very fine until It was updated to the latest version as of Jun 16 2021. 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello @chiefvevo, If you haven't already please open a support ticket with us here. Thanks!