Hi there. Technology can be tricky sometimes, but not to worry, we are here to help! Please try unplugging the headset, restarting the software, and plugging back in. For some of our users, simply re-plugging the cable solved the issue. Another troubleshooting option would be to switch your USB ports on your PC. If these steps do not solve the issue, please submit a ticket and a member of our team will get back to you as quickly as possible. We look forward to hearing from you.