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Audio and LED works but no video output on the headset

Level 2

My Oculus Rift S has always worked perfectly, but then the screen suddenly wouldn't come on. I have a VR ready laptop with the correct ports, one being a USB type-c with DisplayPort which I use an adapter to DisplayPort with. I factory reset my PC and still no video.


Community Manager
Community Manager

Hey there, thanks for reaching out! We see you are having an issue with your Rift S. Here is a troubleshooting list to go through to narrow down what the issue may be. 

If you are still having issues with your Rift S after completing these steps, please contact Oculus Support and include your device logs in your ticket. We can work together to get you back up and running.