05-20-2019 09:59 PM
05-23-2019 01:54 PM
SteamedSwede said:
9. Enjoy my first ever experience with VR.
05-23-2019 03:40 PM
05-23-2019 10:34 PM
Vanessa (Oculus Support)
May 23, 5:23 PM PDT
Hi Jan,
Thanks for the update. As we have finished all troubleshooting steps we do believe there is an issue with the unit itself.
Based on all the information you provided, we would like your Oculus Rift S kit returned for further review and have a replacement
Oculus Rift S kit sent to you. Note: this replacement will be for the full kit.
Please read all of the following sections carefully and then let me know if you have any questions:
What to Return:
Since we are replacing the entire Oculus Rift S kit, it is very important that you return the retail box the Oculus Rift kit came in, along with all of the other included components (headset, controllers, cables, etc.)
Shipping and Label:
A prepaid return shipping label will be sent via email to
psyrix2_renard@hotmail.com within 3 business days. Please use this label to return the defective unit to our distribution center. If you do not see the label in your inbox, be sure to check your Spam and Junk folders.
Expected Timeline:
This process typically takes 8-12 business days, from the day you send back your current Oculus Rift S kit, to the day your replacement ships out.
Please note: We are unable to expedite the replacement process and advanced shipping is not available at this time.
Regards,
Vanessa
Oculus Support
05-24-2019 01:13 AM
Agonylord52 said:
Hello! I'm reaching out to ask what I can do to connect my new Rift S to my PC.
I've followed the steps in the app. The point I'm hung up on is getting my headset recognized by my PC.
Nothing happens when I plug in the USB or the Displayport cords.
I used the compatibility tool, and was green across the board. And I'm plugging it directly into a Displayport on my GPU.
Any help would be much appreciated.
If your Rift S is not recognized by your PC (as was my case), go check in the device manager that all drivers are OK.
Personally, one of the Rift S USB Hub (there are in total 2) had a "warning", with the code 31. Already try to update the driver (right click on the device that poses a problem, set to day the pilot).
it is necessary to define the Rift S USB Hub which poses problem in "Generic USB Hub" Execute this:
right click on the device Rift S Usb HUB which poses problem -> update the driver -> browse my computer to search ... -> choose from a list ... -> you select Generic USB hub.
And there, as if by magic, it will be recognized almost instantly (no need to relaunch the app oculus or anything).
Maybe someone will have the same problem. I was on the verge of sending him away.
05-28-2019 10:44 AM
05-28-2019 02:26 PM
07-27-2019 04:36 PM
GERMINATOR33 said:
Agonylord52 said:
Hello! I'm reaching out to ask what I can do to connect my new Rift S to my PC.
I've followed the steps in the app. The point I'm hung up on is getting my headset recognized by my PC.
Nothing happens when I plug in the USB or the Displayport cords.
I used the compatibility tool, and was green across the board. And I'm plugging it directly into a Displayport on my GPU.
Any help would be much appreciated.If your Rift S is not recognized by your PC (as was my case), go check in the device manager that all drivers are OK.
Personally, one of the Rift S USB Hub (there are in total 2) had a "warning", with the code 31. Already try to update the driver (right click on the device that poses a problem, set to day the pilot).
it is necessary to define the Rift S USB Hub which poses problem in "Generic USB Hub" Execute this:
right click on the device Rift S Usb HUB which poses problem -> update the driver -> browse my computer to search ... -> choose from a list ... -> you select Generic USB hub.
And there, as if by magic, it will be recognized almost instantly (no need to relaunch the app oculus or anything).
Maybe someone will have the same problem. I was on the verge of sending him away.
07-29-2019 07:50 AM
10-30-2019 04:09 AM