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Checking sensor issue?

TfromC
Level 2
I got my Rift S a couple days ago, I had some issues with it on my PC on setup. It would get to the checking sensor part and nothing more it would ask me to unplug and re plug and to no avail. I then looked online Tried a few fixes like, checking camera privacy ( was already on) and then changing usb ports. I rebooted my PC and it randomly worked....
Now the next day I wanted to use my Laptop so i can move into a bigger room, I had the same issue yet again, this time I checked camera settings again, and then i went into my usb power settings and disabled the sleep timer. I then kept trying rebooting aswell... Never worked..

After  about an hour of that i went back to PC and again.... i had this issue over and over until randomly ( about the 8th reboot) it worked...
I don't like this feeling like a gamble if my headset is going to work or not its extremely frustrating.

Is there something im perhaps not doing? do i need to move touch controllers? is there a setting im missing? or is it faulty?
I read online other people complaing about this so it seems common, which to me is really upsetting as i wouldnt expect this after the money we pay out for the head set!
I want to try my laptop again but i have massive anxiety about unplugging it now from PC.
2 REPLIES 2

DominatorVIP
Level 4

TfromC said:

I got my Rift S a couple days ago, I had some issues with it on my PC on setup. It would get to the checking sensor part and nothing more it would ask me to unplug and re plug and to no avail. I then looked online Tried a few fixes like, checking camera privacy ( was already on) and then changing usb ports. I rebooted my PC and it randomly worked....
Now the next day I wanted to use my Laptop so i can move into a bigger room, I had the same issue yet again, this time I checked camera settings again, and then i went into my usb power settings and disabled the sleep timer. I then kept trying rebooting aswell... Never worked..

After  about an hour of that i went back to PC and again.... i had this issue over and over until randomly ( about the 8th reboot) it worked...
I don't like this feeling like a gamble if my headset is going to work or not its extremely frustrating.

Is there something im perhaps not doing? do i need to move touch controllers? is there a setting im missing? or is it faulty?
I read online other people complaing about this so it seems common, which to me is really upsetting as i wouldnt expect this after the money we pay out for the head set!
I want to try my laptop again but i have massive anxiety about unplugging it now from PC.



Hello.

I'd make sure your headset's camera lenses are completely free of any dirt, grime, dust, etc. As those may very easily be causing your issue. Just use glasses cleaner and a microfiber cloth to clean it off. (Refer to your user's manual if you need help!) Then make sure you have proper lighting in your play-space and try again. Also making sure your PC Drivers are completely up to date always helps.

If that doesn't help, I'd open a support ticket. It's free, and they (usually) don't bite, so they might be your best friend in this situation.

Regards,
~ DominatorVIP

jamsimmer99
Level 2
Problems: Windows has stopped this device because it has problems (code 43)
Solutions:
In general, the specifications for a USB 1.0 and 2.0 standard downstream port, delivers up to 500 mA or 0.5A.
Not enough to make the Rifts working as it will be in this configuration.
Also, with a USB 3.0, it can provide up to 900mA or 0.9A, which translates into 4.5 watts.
These power output specifications are a rating based on the 5 volts from each standard output.The Oculus Rifts
headset need as a standard requirement power of 4.5 watts.The tracking cameras require a lot of this power. So as we can see there is very little margin to compensate for the 5 meters
length of the cable connected to the USB3.0 port. Also if you use several USB devices on the master card the power
of 4.5 watts is reduced to make the Rifts it messy. So the solution is to use a USB3.0 hub powered by an external
source that can supply 5 volts at 2A (10 watts) connected to the output of a USB3.0 port of the PC. That's it.