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Error Code 31 in Device Manager

m0nday_
Honored Guest
Hey everyone,

So I got an Oculus Rift S today. However, during setup, it won't detect the USB port. The port itself looks different than the other ports, and it's blue similar to all other USB 3.0 Ports I've seen. This is the error I get:

"
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

The request is not supported.
"

I'm using an FX-6300 and an AMD Rx 480. Can anyone help solve this? Do I need to buy a PCI Expess Card?

Thanks.

(Also, I heard that the FX 6300 may not be compatible, but the minimum specs clearly state an FX 4350, which I believe is similar. Idk..)

-m

5 REPLIES 5

I_just_sharted
Honored Guest
did you ever figure this out?  we have the same problem.

valno600
Honored Guest
I have this problem too. 

Umpa_PC
Rising Star
This might help

Oculus Rift S - Oculus Quest 128GB
MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.

arthurrok
Honored Guest
Same problem. I have GTX 1060, inateck 4 port 3.0 usb, I7 processor. Get code 31 in device manager for rift s hubs. No solution yet.

HaydenJasper
Honored Guest

I found out that the problem is that other devices plugged into your PC (for example a drawing tablet) could interfere with your Virtual Reality. Try unplugging other devices that may interfere.