05-27-2019 06:27 AM
05-27-2019 10:01 AM
05-27-2019 05:40 PM
Still not working. I sent you an email.
OculusSupport said:
Hey @seogjin-hong, I'm sorry to hear you're having issues with the DP port being recognized. if you haven't already please try disconnecting your Rift S, wait 10 seconds, connect your USB, wait another 10 seconds then connect your DisplayPort connection. It's important to allow the USB connection to fully establish before connecting the DP port. Also, please try reseating the cable on the headset side. You'll need to remove the facial interface first to access it. Please contact support at https://support.oculus.com if you're still having issues. Thanks! -Rick
05-27-2019 05:40 PM
Still not working. I sent you an email.
OculusSupport said:
Hey @seogjin-hong, I'm sorry to hear you're having issues with the DP port being recognized. if you haven't already please try disconnecting your Rift S, wait 10 seconds, connect your USB, wait another 10 seconds then connect your DisplayPort connection. It's important to allow the USB connection to fully establish before connecting the DP port. Also, please try reseating the cable on the headset side. You'll need to remove the facial interface first to access it. Please contact support at https://support.oculus.com if you're still having issues. Thanks! -Rick
05-27-2019 08:01 PM
05-27-2019 08:13 PM
05-27-2019 09:53 PM
MAC_MAN86 said:
You tried reseating the DP cable at the headset end?
OR you try the DP slot furthest away instead.
05-28-2019 01:06 AM